Marycrest Assisted Living COVID-19 Update

Updated as of September 17, 2020 at 8:38 p.m. MDT

Dear Residents, Families, Staff, and Friends of Marycrest Assisted Living,

We sincerely appreciate your ongoing support and empathy as we navigate the Coronavirus pandemic and its impact on Marycrest Assisted Living, our residents and staff, their families, and the broader community.

As you may know, we have implemented changes in our regular operations as part of our response plan, including enhanced infection control and strict prevention measures, monitoring residents and staff for symptoms, testing when appropriate, and restricting visitors except in end-of-life situations on a case-by-case basis. Rest assured— we continue to closely monitor guidance from the Centers for Disease Control and Prevention (CDC), Centers for Medicare & Medicaid Services (CMS), as well as state and local health officials.

We are committed to respectful, open, and transparent communication. Residents, families, and staff are being notified of any COVID-19 cases in the care community. Medical providers as well as local and state health departments are guiding our efforts, as well as our own preparedness plans. We are providing updates to all residents, families, and staff as we learn more, ensuring we respect and follow all health and employment privacy requirements.

As you may know the federal government has announced the Guidelines for Opening Up America Again. Phases 1 and 2 of these guidelines state that vulnerable individuals such as seniors or those with chronic health conditions are to continue to shelter in place. As a result, Marycrest Assisted Living will continue to restrict all non-essential visitors. Visitors who need to enter the building for end-of-life care situations are evaluated on a case-by-case basis to assure safety for all. Because our community serves a vulnerable population, please remember that social distancing, mask use, and other precautions remain extremely important for our staff to practice when in public to limit potential exposure to the virus.

As the state of Colorado shifts from Stay-At-Home to Safer-At-Home, please be aware that residents should leave only when absolutely necessary for essential tasks such as grocery shopping. Residents choosing to leave for non-essential purposes will be required to self-isolate for 14 days upon their return.

We will continue to work around-the-clock to protect our care community by focusing on our COVID-19 Preparation and Response Action Plan, which includes an Infection Prevention Control Program. The following is a summary of these preventive actions:

  • Quarantining residents and implementing enhanced infection control measures. We have established a designated area in the building for residents with a COVID-19 diagnosis and have quarantined the residents in their room. We have dedicated staff to provide support and care, and continue to follow all infection control protocols as outlined by the CDC, CMS, and state and local health officials. The residents will remain in quarantine until well and cleared by medical professionals to return to normal activity.
  • Advising affected staff to take all appropriate measures. For their health and well-being, staff members with a COVID-19 diagnosis have been asked to quarantine at home and contact their medical provider to guide their care. Our thoughts and prayers are with the staff members and their family. We are following all CDC guidance on the return to work criteria for health care professionals with confirmed COVID-19.
  • Assessing and screening of individuals who come in contact with anyone affected. We will work with state and local health officials to assess and screen all who may have come in close contact with the residents and staff members, and will be following all requirements in implementing next steps which may include self-monitoring as determined by health officials. We understand there may be an increased desire to be tested for COVID-19. We are following all direction from state and local health officials regarding additional testing required for other residents and staff.
  • Monitoring and screening residents regularly for symptoms. We have increased our screening of residents for fever and respiratory symptoms. Residents: we appreciate your partnership in keeping yourself and others healthy. Please wash your hands often, avoid touching your face, and cover your coughs and sneezes with a tissue. Remember to let us know immediately if you feel ill. These symptoms include a fever or chills, cough, shortness of breath or difficulty breathing, fatigue, muscle or body aches, headache, new loss of taste or smell, sore throat, congestion or runny nose, nausea or vomiting, or diarrhea. For additional information, please visit the Colorado Department of Public Health and Environment’s website: or the CDC’s website:
  • Screening all staff prior to beginning work. Staff are not allowed in the building if they are ill. Upon arriving at the building, a detailed health screening is completed including taking their temperature to check for a fever. Any staff who exhibit symptoms are instructed to put on a mask, isolate at home, call their medical provider, and notify their supervisor. Additionally, our staff is following CDC guidelines for hand and other related hygiene requirements.
  • Implementing strict environmental safety precautions. Housekeeping staff continue to take extra measures to clean and disinfect all high-touch areas throughout the building. This includes counter tops and tables, faucet handles, toilet flush handles, door knobs, door handles, crash bars, bathroom and kitchen areas, elevator call buttons, and hand rails.
  • Restricting non-essential visitors for everyone’s safety. Visitors who need to enter the building for end-of-life care situations are evaluated on a case-by-case basis to safeguard everyone’s well-being. We encourage loved ones to communicate with residents by phone, letters, video chat, and/or social media. We understand that it is hard to not have visitors, especially family, during these uncertain times. We are here for you. If you have questions, or need assistance with these communication methods, please contact us: (303) 433-0282. We are here to support you.Visitors permitted to enter the building for end-of-life situations are first screened for fever and respiratory symptoms. They are also required to frequently clean their hands, limit their visit to a designated area within the building, and wear a face mask.
  • Restricting congregate dining and cancelling internal and external group activities. We have cancelled congregate dining, all community outings, and group activities. This occurred following social distancing guidance from the CDC, CMS, and state and local health officials. We also continue to help residents to practice social distancing and to frequently clean their hands.
  • Utilizing personal protective equipment (PPE) as appropriate when interacting with residents and others, as directed by CMS guidelines.

We will continue to be in close communications with our medical director, other providers, as well as state and local health officials, and are monitoring new information from the CDC and CMS to ensure we are taking the appropriate next steps.

We want to take this opportunity to share our ongoing gratitude to our dedicated staff, for their commitment to the care of and service to our residents. Their courage is nothing short of inspiring—they are our heroes!

It is moments like these that we remember our true calling and what brought us to senior health care. We care deeply about our residents and staff and consider them to be members of our own extended families.

Thank you for support and understanding; we are all in this together. Please do not hesitate to contact the Marycrest Assisted Living team via phone: (303) 433-0282 with any questions or concerns you may have.

NOTE TO MEDIA PERSONNEL: Send inquiries to

As information about the Coronavirus (COVID-19) pandemic rapidly changes, we are committed to providing the most recent information. Some of the details in this update may have changed after publication.

For the latest on COVID-19, we encourage you to use the following resources: